Training Lead - AML Compliance & Transaction Monitoring
Gratitude IncTraining Lead - AML Compliance & Transaction Monitoring
Job Description
Key Skills
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Training Lead - AML Compliance & Transaction Monitoring - Taguig Onsite (Night Shift, Weekends Off)
Company: Confidential
Location: Taguig - Onsite
Work Setup: Onsite
Work Shift: Night Shift, Weekends Off
Industry: Banking / Training & Development
Employment Type: Full-Time
Salary: Confidential
About the Role:
We are hiring a Capability Development Manager / Training Manager for AML and Transaction Monitoring. This role will coordinate and oversee internal and external training operations for global clients and manage relationships with business stakeholders, the CD team, and clients across various projects.
Qualifications:
- 7 to 8 years of relevant experience in Training and Development
- 5+ years of supervisory experience
- Background in Training and Development focused on Regulatory Compliance - AML or Transaction Monitoring
- Advanced analytical skills in assessing concepts and alternatives
- Amenable to onsite setup in Taguig and night shift, weekends off
Responsibilities:
- Lead the training team at the client or assigned location
- Establish framework for coaching, training, mentoring and building domain expertise on client-specific processes and products
- Ensure facilitation, technical, domain and compliance skills of trainers are up to date
- Manage day-to-day training operations, administration, and reporting (daily, weekly, monthly)
- Lead and drive weekly, monthly and quarterly business reviews for training
- Handle knowledge capture and transfer and ensure calibration and uniformity across clients and projects
- Assess training needs in consultation with departmental heads
- Create plans to meet training and development needs, manage delivery and measurement
- Monitor, measure and report on employees' training achievements
- Interact with training vendors, clients and stakeholders
- Support Operations team in improving performance on customer service, team motivation and teamwork
- Ensure training content and talent framework is set for new businesses
- Support Mobilization Leads and Solution Architects as needed
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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