URGENT – Workforce Management Analytics Manager

Account: TikTok

Location: McKinley 6, McKinley Hill, Fort Bonifacio, Taguig City
Salary Package: PHP 80,000 – 110,000
Work Setup: Hybrid
Shift: Shifting Schedule
Job Overview

We are seeking a highly skilled Business Intelligence & Data Analytics Manager to oversee BI operations, data analytics initiatives, and technology-driven business solutions. This role requires a combination of managerial expertise, technical knowledge, and hands-on exposure to emerging AI technologies.

The successful candidate will drive analytical innovation, optimize business processes, and lead a team responsible for delivering actionable insights that support workforce management and operational excellence.

Key Responsibilities

• Lead business intelligence and data analytics projects from planning through implementation.

• Design and enhance dashboards, reports, and data visualization solutions.

• Translate business requirements into scalable technical and analytical solutions.

• Utilize programming languages and technology stacks to support BI development.

• Explore and implement AI-powered solutions using tools such as OpenAI Codex, Claude Code, Claude Cowork, or comparable technologies.

• Identify automation opportunities to improve data processing and reporting efficiency.

• Monitor business performance through KPIs, operational metrics, and analytical insights.

• Establish BI governance, reporting standards, and process improvements.

• Lead, coach, and mentor BI professionals while managing team performance.

• Partner with stakeholders to align BI solutions with business objectives.

Qualifications and Requirements

• Minimum 1–2 years of experience in a managerial role within Business Intelligence.

• Strong knowledge of Business Intelligence, data analytics, and reporting.

• Understanding of programming languages, data technologies, and relevant tech stacks.

• Professional exposure to AI tools or AI-driven business initiatives.

• Experience using OpenAI Codex, Claude Code, Claude Cowork, or similar AI tools is preferred.

• Strong leadership, project management, and decision-making skills.

• Excellent communication and stakeholder management capabilities.

Hiring Process

• Candidate validation and profile assessment.

• Hiring Manager interview.

Important Note

Former employees of Teleperformance are not eligible for rehire, whether directly or through a third party.

Candidate Pre-Screening

1. How many years of managerial experience do you have in Business Intelligence?

2. Which AI tools have you used in your professional work?

3. Which programming languages and technology stacks do you know?

4. How many employees have you directly or indirectly managed?

5. Are you comfortable with the offered salary, hybrid work arrangement, shifting schedule, and McKinley location?

6. What is your current or last drawn salary?

7. What is your expected salary?