US Banking Customer Service Representative

Gratitude Inc

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2 hours ago

US Banking Customer Service Representative

0-5 Year(s)

₱ 17 - ₱ 21K p.m

Manila (Makati, Taguig)

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Job Description

Key Skills

Call Center Customer Service

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SALARY: Freshers – ₱16,000 – ₱17,000; Experienced – ₱18,000 – ₱21,000 Basic Salary

Role Overview:
We are seeking US Mortgage Customer Service Representatives to assist homeowners and clients with mortgage inquiries, account concerns, and general support needs. This role is open to freshers and experienced candidates alike!

Key Responsibilities:

Handle inbound customer inquiries regarding mortgage accounts

Assist with payment processing, account updates, and loan inquiries

Resolve customer concerns and escalate complex cases

Document interactions accurately in the system

Meet quality, productivity, and customer satisfaction goals

Qualifications:

Freshers and adapter candidates are welcome – no prior experience required!

US Mortgage and Financial experience is a plus but not required

Excellent English communication skills

Willing to work onsite in Taguig with shifting schedules

Former Teleperformance employees are not eligible for rehire – whether directly or through third-party agencies

Why Join?

Competitive salary: ₱16,000 – ₱21,000 basic salary

Prime Taguig location

Career growth in US Mortgage

Comprehensive training provided

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jecinta Kariuki

Recruiter - Gratitude Inc

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