: US Mortgage Servicing (Residential) – Voice Campaign

Gratitude Inc

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3 hours ago

: US Mortgage Servicing (Residential) – Voice Campaign

1-9 Year(s)

₱ 25 - ₱ 38K p.m

Job Description

Key Skills

Analytical US Mortgage BPO Voice Process BPO industry Strong knowledge of LMS platforms and e-learning standards (SCORM, xAPI).

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Role: Subject Matter Expert (SME)
Program: US Mortgage Servicing (Residential) – Voice Campaign
Work setup: Onsite in Clark, Pampanga
Work schedule: Flexible schedule
Salary: Up to PHP 38,050 per month
Basic pay: PHP 25,000 – PHP 35,000
Allowance: PHP 3,050
Target start date: ASAP

Potential relocation package may include:
- One-time relocation allowance (approximately PHP 10,000+; subject to verification)
- One-way transportation support (airfare or land transportation)
- Up to 30 days of accommodation

Minimum qualifications:
- At least two years of completion in College / 2nd year level
- At least 1 year of SME experience
- Experience supporting a US Mortgage Servicing Campaign is a critical requirement
- SME experience specifically within a US Mortgage Servicing voice account will be prioritized
- Strong analytical and problem-solving skills with the ability to interpret data and identify trends
- Excellent communication skills (verbal and written) with the ability to influence stakeholders
- Proven leadership and coaching experience in a BPO or shared services environment
- Strong stakeholder management and collaboration skills
- Ability to manage multiple priorities in a fast-paced, dynamic environment
- Background in US Residential Mortgage Servicing (Voice) is required
- Familiarity with performance management tools, QA frameworks, and LMS platforms

Alternative profiles that may be considered:
- Candidates with SME experience in another campaign but with previous US Mortgage Servicing agent experience
- Highly tenured US Mortgage agents who have performed SME-like responsibilities (e.g., temporary SME, POC, or virtual leadership functions)

Non-Negotiable Qualifications:
- Candidates must have US Mortgage experience
- Profiles without US Mortgage experience should not be endorsed, as they will not be considered

Recruitment Process:
Screening with CV Reviewers → Endorsement via Smart Recruiters → Up to 3 interview rounds with Sutherland (HRI - Hiring Manager - Program Head via Webex)

Role

Appeals Support Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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