USRN Team Leader
Gratitude IncUSRN Team Leader
Job Description
Key Skills
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Job title: USRN Team Leader (Non-Voice)
Account/s: El Paso & Hartford Account
Work setup: Temporary WFH
Work schedule: Shifting
Salary budget: PHP 60,000 package (Fixed and non-negotiable) with SIGN-ON Bonus of PHP 120K - 2 tranches (Hartford Account)
Location: All locations in the Philippines (BGC Taguig, Cebu, Davao and Clark, Pampanga)
Start date: ASAP
Headcount: 3
Qualifications:
• At least 2-3 years of BPO/CPO Utilization Management experience.
• At least 1 year of people-manager/ relevant experience.
• Active USRN (any mainland license)
Recruitment Process:
• Validation
• Talkpush profile creation
• HR Interview
• Hiring Manager Interview
• Onboarding
Screening notes:
• Current location and preferred site to work
• Do you have an active USRN license? Provide the validity date
• Years of Utilization Management experience
• Years of people-manager/ team leader/supervisor experience
• How much is your last drawn salary?
• What are your salary expectations?
• Notice period
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Temporary WFH
Process
Non-Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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