Vietnamese Support Specialist - Open to Foreign Nationals with TRV
372 Views
9 hours ago
Experience
0–12 Year(s)
₱
Salary
₱ 70 – 80.15K
p.m
Location
Manila
2 candidate(s) already applied
Job Description
Vietnamese Support Specialist - Open to Foreign Nationals with TRV
ABOUT THE ROLE:
We are urgently hiring Vietnamese Bilingual CSRs to support our Vietnamese-speaking customers. This role is perfect for fluent Vietnamese speakers who want to build a career in customer service.
WHAT YOU WILL DO:
- Support customers in Vietnamese and English through phone, chat, and email
- Assist with inquiries, billing concerns, service requests, and account-related issues
- Provide excellent customer experience and resolve issues efficiently
- Accurately document all customer interactions in company systems
- Collaborate with internal teams to deliver customer-focused solutions
- Meet targets for quality, productivity, and customer satisfaction
QUALIFICATIONS:
- Native or Fluent in Vietnamese with strong professional communication skills
- Conversational English - training and systems are in English
- No BPO experience required - fresh graduates are welcome to apply
- Experience in Collections or Order-to-Cash (O2C) is a plus but not required
- Must be eligible to work in the Philippines
- Foreign nationals with valid Temporary Resident Visa (TRV) are welcome to apply
SKILLS:
- Customer service oriented with attention to detail
- Strong communication, problem-solving, and time-management skills
- Able to work collaboratively in a fast-paced environment
BENEFITS:
- Competitive salary package and growth opportunities
- Supportive and collaborative work culture with training and development
- Opportunity to work on meaningful customer and business solutions
Key Skills
4 Skills
Vietnamese
Fluent in Vietnamese and English
Order to Cash
Vietnamese Language
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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