Wealth & Banking Service Helpdesk Analyst

Gratitude Inc

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10 hours ago

2-8 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Remote sensing technology Technical Support Troubleshooting Desktop Support banking operations

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Job Title: Wealth & Banking Service Helpdesk Analyst | Capital Markets Operations Analyst

Work Location: Taguig / Quezon City, Philippines
Work Setup: Onsite / Hybrid
Work Shift: Night Shift
Employment Type: Full-Time
Experience: 2–3 Years of Relevant Experience

Job Description :

We are looking for an experienced Wealth & Banking Service Helpdesk Analyst to provide technical support for enterprise users and wealth/banking applications. The role will handle incident management, troubleshooting, ServiceNow ticketing, application support, technical documentation, and complex issue resolution while collaborating with internal technical teams.

Key Responsibilities :

Monitor and manage the ServiceNow queue, triaging and prioritizing incidents, requests, and tasks according to established support requirements.
Diagnose and resolve technical issues involving enterprise-managed devices, operating systems, network connectivity, printers, desktops, laptops, and software applications.
Provide remote troubleshooting and clear step-by-step technical guidance while maintaining accurate ServiceNow documentation.
Collaborate with technical teams and project stakeholders on complex issues, new applications, support procedures, implementation risks, and dependencies.
Serve as a technical mentor and escalation point, supporting knowledge transfer, troubleshooting best practices, and ongoing technology initiatives.

Required Skills :

Enterprise Technical Support – Strong experience supporting enterprise users, devices, operating systems, networks, and applications.
ServiceNow – Experience using ServiceNow for incident, request, and task management is preferred.
Wealth & Banking Applications – Experience with Wealth Brokerage applications is preferred.
Troubleshooting & Problem Solving – Strong diagnostic skills with the ability to resolve complex technical issues.
Communication & Documentation – Strong customer communication, technical documentation, collaboration, and knowledge-sharing skills.

Qualifications :

2–3 years of relevant experience.
Enterprise technical support experience is required.
Experience with ServiceNow ticketing system is good to have.
Experience with Wealth Brokerage applications is good to have.
Strong troubleshooting and technical problem-solving skills.
Ability to work with internal technical teams and handle escalated issues.
Strong written and verbal communication skills.
Applicants must currently be in the Philippines and have the legal right to live and work in the country.

Important Notes :

Location: Taguig or Quezon City
Work Setup: Onsite / Hybrid

Role

IT Support

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

IT Software/Hardware

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