WFH SET UP - Transformation and Process Excellence Manager

Gratitude Inc

368 Views

15 hours ago

3-10 Year(s)

₱ 150 - ₱ 180K p.m

Manila
(Base Location for WFH)

Job Description

Key Skills

Data analytics LSS Content Management. Minimum 2 years leadership role in BPO Healthcare Healthcare Experience

10 candidate(s) have already applied for this Job. Apply now

Work Setup: WFH/Remote

Shift: Night-Shift

Salary: Cap of 180k Package

Industry: Hiring team prefers someone who have experience under Healthcare clients

Transformation and Process Excellence Manager EXP FROM BPO

Job Description

Key responsibilities include:

• Lead and own projects by identifying and analysing preliminary business needs and conducting Cost

Benefit Analysis, identifying causal factors and potential solutions, overseeing implementation of

solutions and tracking and reporting progress, and documenting end to end project details including ROI

identification.

• Assist Operations in their transformation Projects through mentorship by identifying and analysing

preliminary business needs and checking accuracy of Cost Benefit Analysis, validating causal factors and

potential solutions, overseeing implementation of solutions and ensuring progress tracking and

reporting including ROI in the transformation projects Tracker

• Conduct assessments by being the point of contact and subject matter expert for the Process

Excellence piece by running statistical tests identifying trends, process capability, variance, relationships

and target setting using the COPC LSS approach and by mapping, analysing, and providing

recommendations for process improvement

• Own and / or mentor projects by accomplishing all 9 phases complete with sponsor checkpoints and

documentation

• Support innovation engine deployment by onboarding new moderators, running refreshers whenever

required, providing guidance on how to move ideas from one level to another, mentoring and / or

leading projects that are a product of the innovation engine idea

• May and can be assigned to an EVP Cluster as a dedicated resource and SME for transformation,

innovation, and Lean Six Sigma

Minimum Requirements

 LSS Green Belt Certified

 At least 3 years in BPO in Transformation

 Led and Co-Lead LSS Projects

Preference

 Healthcare and/ or Content Management vertical Experience

 Knowledge on Data Analytics and Technology Solutions

Internal/ External Opening (PH-Based)

Shift: 9pm to 6am (PH Time)

Role

Manager -Customer Service

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Franchesca Genela Ilar

Recruiter - Gratitude Inc

NA, philippines

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