Workforce Management Executive
Gratitude IncWorkforce Management Executive
Job Description
Key Skills
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Qualifications:
• College Graduate
• 3-5+ years experience as WFM or RTA
• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required
• Excellent verbal & written communication & presentation skills
• Good Interpersonal & people management skills with good problem solving approach
• Expert knowledge in Forecasting & Scheduling
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• WFM Tool Competency (Verint, Genesysy etc…)
RTA/ MIS Experience is advantageous
Role
Staffing Specialist/ Manpower Planning
Timings
Day Shift (Permanent)
Industry
Strategy /Management Consulting Firms
Work Mode
Work from office
Functional Area
Human Resources
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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