Workforce Management Executive

Gratitude Inc

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1 month ago

Workforce Management Executive

3-5 Year(s)

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

Microsoft Excel Scheduling WFM Analyst MIS Executive WFM forecasting. MIS ANALYST

4 candidate(s) have already applied for this Job. Apply now

Work shift: Midshift
Experience: 3-5 years

Start date: ASAP

Headcount: 1

Qualifications:

• College Graduate

• 3-5+ years experience as WFM or RTA

• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required

• Excellent verbal & written communication & presentation skills

• Good Interpersonal & people management skills with good problem solving approach

• Expert knowledge in Forecasting & Scheduling

• Good analytical skills for MIS, number crunching & reporting to internal & external customers

• WFM Tool Competency (Verint, Genesysy etc..)

RTA/ MIS Experience is advantageous

• Can work with minimal supervision and has initiative

kindly answer the pre-screening question and send it as your comments while applying

Pre-screening questions:

• How many years of relevant experience you have as WFM or RTA?

• Do you have knowledge in computer i.e., MS-Office, Above average MS Excel?

• Are you knowledgeable using WFM tools such as Verint, Genesysy?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in Cebu with a mid shift schedules?

• When are you available to start once hired?

Role

Data Analyst

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Analytics & Business Intelligence

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