Workforce Scheduler (WFM Scheduler)

Gratitude Inc

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1 hour ago

Workforce Scheduler (WFM Scheduler)

1-5 Year(s)

Manila (Makati)

Job Description

Key Skills

WFM tools BPO industry scheduler skills

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URGENT HIRING – Workforce Scheduler (WFM Scheduler)

We're looking for qualified candidates to fill the following openings:

Location:
• Makati (Alphaland) – 1 Opening
• Davao – 1 Opening

Work Setup:
• Onsite
• Shifting Schedule

Salary:
• ₱27,000/month

Job Overview

The Workforce Scheduler is responsible for creating and managing employee schedules that align staffing requirements with forecasted business demand while ensuring operational efficiency.

Key Responsibilities

Develop and maintain employee schedules based on forecasts.
Manage shift bids, schedule adjustments, and schedule updates.
Ensure optimal staffing coverage while maintaining cost efficiency.
Coordinate closely with operations and support teams.

Qualifications

At least 1 year of Workforce Management (WFM) Scheduling experience.
Intermediate to advanced Microsoft Excel skills.
Knowledge of forecasting and capacity planning.
Strong attention to detail and excellent organisational skills.

Important: Former Teleperformance employees are not eligible for this opportunity, whether applying directly or through a third party.

Interested? Send your updated CV today! Shortlisting is ongoing, and positions will be filled as soon as suitable candidates are identified.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abdulsalam Haruna

Recruiter - Gratitude Inc

NA, nigeria

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