Account Associate

Gratitude Inc

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1 year ago

Account Associate

0-1 Year(s)

80 - 100 Thousand p.m

Manila (Pasig)

Job Description

Key Skills

Problem Solving Mandarin english Must be fluent in speaking both Mandarin and English

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Mandarin Account Associate for Bridgetowne

Must be amenable to start ASAP

Must be amenable to work in GY schedule

Must be amenable to work on site

Preferably with at least 6 months customer service experience

Must be fluent in Mandarin (Oral and Written)

Budget: 80k-100k max

Filipinos Only - can apply ( Mandatory )

For the 2 HC to be hired, below is the key ask in terms of the profile:

Can start ASAP - Target joining date is July 3 (we will only process candidates who are not employed since we need to have this person join the soonest possible)

Filipino citizens are highly preferred

Preferably candidates not older than 50s (I apologize if this may seem discriminatory but they might not be able to adapt to the shift and demand of the job, we had 2 attritions because of the said reason)

Must be amenable to work in GY schedule and onsite (they will be reporting on site in Pasig)

Flexibility with the compensation (please don't disclose the rate to the candidates. The offer will still vary and would depend on their proficiency level)

We look forward to your endorsements and thank you in advance for your help with this hiring.

Experience and Educational attainment:

Open to HS graduate (old curriculum)

Open to Senior High graduate, if under graduate of Senior high - Minimum 2yrs experience required

Certification not required as long as they are proficient in the Mandarin language

Salary: 70k-100k all in

- Candidate will take inbound calls exclusive to Mandarin customers.

Summary

• The position is responsible for ensuring extraordinary service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value to us and solving their issues. Incumbents of this position also add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customer and increased customer’s loyalty. They will also be responsible for evaluating and analyzing customer account information and recommending tailored solutions to the customer that add value to their business.

Essential Duties & Responsibilities include the following:

• Other duties may be assigned by the Department Head

and / or its representatives

• Works in a fast-paced, structured call center environment

• Delivers extraordinary customer care by responding to customer questions concerning their accounts

• Grows and nurtures customer relationships on each and every call that result in measurable customer value

• Documents necessary account information and offer solutions that benefit the customer

• Maintains acceptable performance standards, including effectiveness, efficiency and quality.

• Upholds the client policies (call handing, password, security, systems, and confidentiality etc)

• Supports and adheres to company policies, requirements, and expectations

• Maintains regular and consistent attendance and punctuality

Education & Experience

• Must be fluent in speaking both Mandarin and English

• Must not be be a regular employee of VXI

• Must have at least 6 months tenure in current position

• No existing or pending infractions

Competencies • Successful experience in the service industry is strongly preferred with a passion for building customer loyalty

• Experience working in a technical support environment

• Strong problem solving skills

• Flexibility for scheduling

• Passion for serving customers with proactive solutions that grow relationships

• Exceptional listening and relationship building skills

• Demonstrates ability to manage complex, difficult, or emotional situations

• Effective and accurate decision-making skills

• Strong verbal communication skills including active listening

• Multi-tasking ability

• Critical thinking

Role

Manager -Customer Service

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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