(ACTIVE) PHRN - Grievance & Case Appeals | Hybrid after Training in Taguig
Gratitude Inc(ACTIVE) PHRN - Grievance & Case Appeals | Hybrid after Training in Taguig
Job Description
Key Skills
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PHRN (Professional Health Registered Nurse)
Location: Philippines
Target Start Date: October 13, 2026
Work Setup: Full onsite during training; once in production, onsite 2 days per week
Shift: Night Shift
Process: Back Office / Non-Voice
Job Summary
We are looking for a PHRN (Professional Health Registered Nurse) with an active nursing license and relevant experience in grievance and case appeals. The role will support back-office, non-voice healthcare operations and requires candidates who are comfortable working night shifts and following the required onsite work arrangement.
Key Responsibilities
Handle and review healthcare-related grievances and case appeals.
Perform back-office/non-voice case processing and documentation.
Review case details and supporting information accurately.
Ensure cases are processed according to established procedures and guidelines.
Maintain accurate documentation and meet quality and productivity requirements.
Coordinate with relevant teams for case resolution when required.
Qualifications
PHRN with an active license.
Active Registered Nurse status.
Minimum 1 year of experience in grievance and case appeals.
Experience in a back-office/non-voice environment.
Willing to work on a night shift.
Willing to attend full onsite training and work onsite 2 days per week after production.
Candidates with frequent job changes of less than one year should be carefully screened.
Recruitment Process
Talkpush validation
Talkscore
Account Exam
HR Interview
Operations Interview
Job Offer
Prescreening Information
PHRN license validity date
Years of experience in grievance and case appeals
Educational attainment
Salary expectation
Last drawn salary
Notice period
Availability for the required work setup and schedule
Current location
Role
Nurse
Timings
Night Shift (Permanent)
Industry
Medical / Healthcare / Hospital
Work Mode
Hybrid
Process
Non-Voice
Functional Area
Medical Professional / Healthcare Practitioner / Technician
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Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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