(ACTIVE-URGENT) AML Regulatory Compliance Associate Manager | Onsite/ Hyrbid in Manila Until Sep 11 Only

Gratitude Inc

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3 days ago

(ACTIVE-URGENT) AML Regulatory Compliance Associate Manager | Onsite/ Hyrbid in Manila Until Sep 11 Only

5-8 Year(s)

Quezon Calabarzon

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Job Description

Key Skills

Coaching Quality Management System Performance Management Stakeholder Management people Management KYC SLA / KPI Management Team Management, SLA Management CDD sanctions screening financial crime compliance

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Job Description – AML Regulatory Compliance Associate Manager

Job Title: AML Regulatory Compliance Associate Manager
Work Setup: Onsite/Hybrid – Taguig or Cubao, Quezon City
Work Shift: Shifting / Night Shift
Salary: Confidential – To be discussed during the job offer

Job Summary

We are looking for an experienced AML Regulatory Compliance Associate Manager to lead a team of KYC/AML analysts and ensure efficient, accurate, and compliant delivery of KYC and financial crime operations. The role will be responsible for team performance, operational KPIs, quality, productivity, regulatory compliance, coaching, and stakeholder management.

Key Responsibilities

Manage a team of KYC analysts and oversee SLA, quality, productivity, and adherence metrics.
Allocate work, manage queues, and rebalance team capacity to meet daily and weekly volume targets.
Conduct first-line review and approval of complex and high-risk KYC/AML cases requiring team-lead approval.
Conduct daily team huddles and weekly 1:1 sessions.
Coach analysts using performance scorecards, QC feedback, and identified knowledge gaps.
Drive new-hire ramp-up and monitor performance tiers, taking early action for underperforming employees.
Partner with Quality Control teams to identify and resolve defect trends through coaching, retraining, or escalation.
Monitor attendance, shrinkage, and schedule adherence while maintaining proper documentation.
Identify and manage attrition risks through employee engagement, recognition, and proactive interventions.
Escalate operational risks such as volume spikes, system/tool outages, SOP ambiguities, and capacity constraints.
Provide accurate pod-level performance updates, root-cause analysis, and commentary for Weekly Business Reviews (WBR).
Support onboarding of new hires and work closely with Training teams to address knowledge gaps during the ramp-up period.
Ensure team processes consistently comply with applicable KYC, AML, CDD, EDD, sanctions, and financial crime compliance requirements.

Skills & Qualifications

5–8 years of relevant KYC/AML experience.
Minimum 5 years of supervisory or people management experience.
Strong knowledge of:
- KYC (Know Your Customer)
- AML (Anti-Money Laundering)
- CDD (Customer Due Diligence)
- EDD (Enhanced Due Diligence)
- Sanctions Screening
- Financial Crime Compliance
Proven experience managing teams and operational performance.
Strong understanding of SLA, quality, productivity, adherence, and KPI management.
Experience handling complex or high-risk KYC/AML cases.
Excellent leadership, communication, coaching, and stakeholder-management skills.
Strong analytical and problem-solving abilities.
Ability to work effectively in a fast-paced, target-driven environment.

Candidate Eligibility

Applicants must currently be based in the Philippines.
Candidates must have the legal right to live and work in the Philippines.
Candidates must be amenable to onsite/hybrid work and shifting/night-shift schedules.

Recruitment Process

Initial screening with CV Reviewer
Validation and further CV screening through Workday, including HRI Toolkit, FCV, and CV
Final review with the client

Pre-Screening Questions

How many years of KYC/AML experience do you have?
How many years of supervisory or people management experience do you have?
On a scale of 1–10, how would you rate your knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance?
What is your last drawn salary?
What is your expected salary?
Are you amenable to working onsite with a night-shift schedule in Taguig?
When would you be available to start if selected?

Role

Team Leader

Timings

Night Shift (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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