(ACTIVE) USRN Training Program Manager (Hartford Account)_TWHF | Non-Voice

USRN Training Program Manager

Account: Hartford Account
Work Setup: Temporary WFH
Work Schedule: Shifting
Location: Philippines – BGC Taguig, Cebu, Davao, or Clark, Pampanga
Start Date: ASAP

Job Overview

We are looking for an experienced USRN Training Program Manager to lead and manage training programs for healthcare operations. The ideal candidate should have a strong clinical background, proven experience in Utilization Management, and supervisory/managerial experience in a CPO/BPO environment.

Key Responsibilities

• Lead and manage training programs for healthcare and Utilization Management processes.

• Develop and deliver effective training programs for clinical and healthcare operations teams.

• Apply Kirkpatrick Learning Effectiveness principles to evaluate training outcomes.

• Provide knowledge transfer and coaching to new and existing employees.

• Monitor training effectiveness, performance, and learning outcomes.

• Collaborate with operations and leadership teams to identify training needs and improvement areas.

• Support process knowledge related to Utilization Review, Utilization Management, Coding, Back Office, and other CPO processes.

• Provide guidance and mentorship to trainers and team members.

• Ensure training programs align with business and operational requirements.

Qualifications

• At least 1 year of recent and relevant clinical, hospital, or similar experience.

• At least 2 years of Utilization Management experience.

• At least 2 years of recent and relevant supervisory or managerial experience.

• Graduate of an accredited Registered Nursing program or Doctor of Medicine degree.

• Must have a current, unrestricted RN or MD license in the Philippines and/or US.

• Experience in Utilization Review, Utilization Management, Coding, Back Office, Organizational Development, or other CPO-related processes.

• At least 1 year of trainer experience in a CPO/BPO environment.

• Experience in effective knowledge transfer using Kirkpatrick Learning Effectiveness.

• Teaching credentials or training certification is an advantage.

• Strong clinical background in any of the following is preferred:

  • Orthopedics

  • Emergency Room

  • Intensive Care

  • Neurology

  • Occupational Medicine

  • Rehabilitation

• Strong supervisory/management and Microsoft Office skills.

• Excellent communication, presentation, coaching, and leadership skills.

Required Certification / Credential

• USRN – Any State

Recruitment Process

1. Validation

2. Talkpush Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

Screening Questions

• What is your current location and preferred work site?

• Do you have an active USRN license? Please provide the validity date.

• How many years of Utilization Management experience do you have?

• How many years of supervisory or managerial experience do you have?

• How many years of trainer experience do you have?

• What is your last drawn salary?

• What are your salary expectations?

• Can you start immediately once hired?