Allied Healthcare Customer Service Representative (WAH | Alabang)

Gratitude Inc

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4 days ago

Allied Healthcare Customer Service Representative (WAH | Alabang)

2-5 Year(s)

Manila (Alabang Muntinlupa City, Fairview Quezon City)
(Base Location for WFH)

Job Description

Key Skills

Customer Service claim insurance Medical Claims processing

4 candidate(s) have already applied for this Job. Apply now

Role Overview:

We are seeking an Allied Healthcare Customer Service Representative to join our team! You will assist members with pre-authorization, benefits, and eligibility claims for international healthcare accounts.

Key Responsibilities:

Handle inbound calls from members regarding healthcare inquiries.
Assist with pre-authorization, benefits verification, and eligibility claims.
Resolve member concerns and escalate complex issues.
Document interactions accurately in the system.
Meet quality, productivity, and customer satisfaction goals.

Qualifications:

College Graduate or Associate Graduate (any course) – EXCEPT BS Nursing.
Minimum 2 years call center experience catering to members (pre-auth, benefits & eligibility claims) under international accounts – required.
Excellent English communication skills.
Amenable to Work at Home (WAH) setup with shifting schedules.
Can start on August 24, 2026.

Why Join?

Competitive salary: ₱23,000 basic + ₱1,000 flex fund allowance.
HMO coverage on Day 1.
20% Night Differential.
Performance incentives and 14th month pay.
Rice allowance and referral bonuses.

Role

Claims Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

Banking / Financial Services

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