Assistant Training Manager
Gratitude IncAssistant Training Manager
Job Description
Key Skills
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We are seeking an experienced Assistant Training Manager to lead training initiatives for our Technology account. The role involves managing onboarding, knowledge acquisition and transfer, training governance, policy management, coaching, performance improvement, and training compliance while collaborating with clients and operations to ensure workforce readiness.
Qualifications:
·
Bachelor's degree in any field.
·
At least 3 years of experience as a Trainer (Social Media account experience preferred but not required).
·
Strong leadership, communication, coaching, organizational, and analytical skills.
·
Ability to manage training programs, knowledge management, reporting, and stakeholder engagement.
·
Stable employment history.
Pre-Screening Questions (Please answer in the comments):
1.
How many years of experience do you have as a Trainer?
2.
Which line of business have you handled? (e.g., Social Media, Customer Service, Technical Support)
3.
What was your last drawn salary?
4.
What is your expected salary?
5.
Are you willing to work onsite in Vertis North, Quezon City on a midshift to shifting schedule?
6.
When can you start if selected?
7.
Are you a former or current Wipro employee?
Role
Training Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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