ASSOCIATE CUSTOMER SUPPORT

Gratitude Inc

62 Views

2 days ago

ASSOCIATE CUSTOMER SUPPORT

2-3 Year(s)

10 - 15 Thousand p.m

Manila (Pasig)

Job Description

Key Skills

CRM (Customer relationship Management) good communication skills LSS Customer EXPERIENCE MANAGER

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Designation: Associate Customer Support
Location: Cyberjaya, Malaysia
Salary range: RM 8k to 10k basic (depending upon CS experience) + RM 500 transportation allowance + Shift allowance
Work mode: Full time office mode
Working days/hours: Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)
Shifts: 8AM-17PM/9AM-18PM/13PM-22PM/15PM-24AM MYT

Language proficiency required: Japanese
Prior Experience in Ecommerce preferred

Experience: NA

Position Summary:
Handle live contacts of customers and provide appropriate solution to their queries

Roles and Responsibilities
• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor
Key Deliverables (KRA Measure)
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits
Applicant’s Specifications & Qualification:
• Excellent customer service skills

• Excellent verbal communication skills in Japanese
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience

Key Highlights of the Requirement:

Language Requirement: Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable)
Global sourcing is open — candidates can be based anywhere in the world
Visa support will be provided for eligible candidates

Education:

High School Graduate: Requires at least 7~8 years of working experience.
Vocational College Graduate: Requires at least 4~5 years of working experience.
University Graduate/ To be Graduated in 2026: No working experience will be acceptable.

Assessments:

JP LAT (Attached)-> answer sheet is provided
Typing test link: https://10fastfingers.com/typing-test/japanese

Hiring approach:

Candidates must complete the 2 assessments and typing test (screenshot of the score is required)
RMG Pre-screening
Ops round (1 ~ 2 rounds)

VISA processing timeline: 3~4 months post selection and submission of relevant documents

For Expats Employment VISA, 1 way flight ticket and 1 week hotel accommodation cost is reimbursed

Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

IT-Software / Software Services

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Barisi Inayor

Recruiter - Gratitude Inc

NA, nigeria

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