Associate Director, Quality – Healthcare BPO (Taguig | Onsite | Dayshift)

Gratitude Inc

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1 day ago

Associate Director, Quality – Healthcare BPO (Taguig | Onsite | Dayshift)

10-20 Year(s)

₱ 100 - ₱ 180K p.m

Manila (Taguig, Makati)

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Job Description

Key Skills

Framework Quality Management System Root cause analysis Stakeholder Management Data Anaytics Agile methodologies Six Sigma COPC US Healthcare Digital Transformation Process Improvement risk management, Client Engagement & Relationship Compliance Manager team leadership KPI Lean Projects

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Role Overview:

We are seeking an Associate Director of Quality to lead strategic quality initiatives for our Healthcare BPO operations. You will design and implement quality frameworks, drive Six Sigma and Lean projects, and champion customer experience, cost optimization, and compliance across multiple business units .

Key Responsibilities:

Manage end-to-end Quality processes across all business units

Design and implement robust QA frameworks, including measurement criteria, sampling design, and governance

Drive process improvement using Six Sigma, Lean, COPC, Agile, and Design Thinking methodologies

Partner with Operations, Training, and Analytics teams to deliver client-critical metrics

Leverage AI, RPA, and ML tools to enhance customer journey and operational efficiency

Manage and develop a team of Quality Leads, Managers, and Senior Managers

Lead client interactions and ensure delivery of business-critical metrics

Manage compliance and business risk across all accounts

Qualifications:

Bachelor's or Master's Degree – required

10+ years Quality Management or Process Improvement experience in a Healthcare BPO environment – required

Recent Healthcare Quality Management experience – required

Strong expertise in Six Sigma and Lean; Green Belt/Black Belt certification highly preferred

Experience leading digital transformation projects using AI and RPA tools

Role

Quality Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jecinta Kariuki

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