BFS CSR (Voice) | Eastwood | ₱26K-₱30K | 1 Yr BPO Experience Required

BFS Customer Service Representative (Voice) | Eastwood | ₱26K-₱30K | 1 Yr BPO Experience Required

*Company:* WNS

*Location:* Eastwood, Quezon City - Onsite

*Account:* BFS (Banking and Financial Services)

*Job Type:* Full-time | Voice Account

*Salary:* ₱26,000 - ₱30,000 Package

*Schedule:* Shifting Schedule

Job Overview

We are hiring Customer Service Representatives for our BFS Account in Eastwood. You will handle inbound and outbound voice calls for a Banking and Financial Services client, assisting customers with account inquiries, transactions, and concerns while delivering excellent customer experience.

This is an ideal role for experienced BPO professionals looking for a stable account with competitive pay and career growth.

Key Responsibilities

- *Customer Support:* Handle customer inquiries via voice calls related to banking and financial services

- *Account Assistance:* Assist customers with account information, transactions, billing, and service requests

- *Issue Resolution:* Resolve customer concerns efficiently and escalate complex cases when needed

- *Documentation:* Accurately document customer interactions and update account records

- *Compliance:* Follow client policies, procedures, and data privacy guidelines

- *Performance Targets:* Meet KPIs including CSAT, AHT, Quality, and Attendance

Qualifications

- *Education:* Senior High School Graduate OR Completed 2nd Year College

- *Experience:* At least 1 Year BPO Voice Account Experience (required)

- *Communication:* Good English communication skills, both verbal and written

- *Skills:* Strong customer service orientation, problem-solving skills, and computer literacy

- *Work Setup:* Willing to work onsite in Eastwood, Quezon City

- *Schedule:* Willing to work on a shifting schedule, including weekends and holidays if required

What We Offer

- *Competitive Salary:* ₱26,000 - ₱30,000 Package

- *Benefits:* HMO, Paid Leaves, and Government Mandated Benefits

- *Career Growth:* Training, coaching, and promotion opportunities

- *Stable Account:* Long-term BFS client with continuous hiring

- *Supportive Environment:* Team-based culture with on-floor support

Apply now