BPO Training and Development [SME/TL Experience]

Gratitude Inc

914 Views

19 hours ago

1-2 Year(s)

₱ 45 - ₱ 55K p.m

Manila

Job Description

Key Skills

Call Center

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key skills

Training and Development

Certified Trainer

Content Development

.Instructional Design

BPO

Position: Training and Development SME or TL level

Location: NCR

Salary: Open Budget [Based on Experience]

Job Description:

Develop conceptual design materials for training and instruction modules. Evaluate materials to ensure learning objectives have been met and satisfy performance gaps.

Review deliverables for completeness, compliance with standards, and consistency.

Create detailed work plan for course effort based on budget and resource plan.

Monitor course assessment results and recommend actions for course improvement

Job Qualifications:

Graduate from an accredited college or university; or a level of education that, together with experience and training, enables the applicant to demonstrate the required knowledge and experience

1 or more years of relevant professional experience in the field of learning/training

Internal: certified as trainer for a specific workflow for the supported Function; identified Operations resource (QA/TL/SME) in lieu of dedicated HC

Candidates should have at least 1 year experience

Internal: validated by Function and Site leads as Training resource, passed requirements as applicable"

At least 1 year experience in Content Development and Instructional

Design

Additional Skills:

Communication Skills - Expert (B2 or higher)

Presentation Delivery - Expert

Learning Content Development - Advanced

Leadership, Impact and Influence - Intermediate

Developing Others - Intermediate

Industry Expertise - Intermediate

Domain Expertise - Intermediate

Analytical Skills - Intermediate

Stakeholder Management - Intermediate

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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