Business Analyst -BPO (Hybrid)

Gratitude Inc

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1 day ago

Business Analyst -BPO (Hybrid)

3-5 Year(s)

Manila

Job Description

Key Skills

Microsoft Excel SQL Reporting and Analytics PowerBI

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Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner company of the different top BPOs offshore and onshore.

We have an ongoing hiring for a Business Analyst for our BPO Partner located in Antipolo Rizal.

Job Title: Business Analyst

Work set-up: Hybrid in EastGate Business Center - Masinag Antipolo, Rizal

Work schedule: Shifting

Salary Package: PHP 70,000 - PHP 150,000

Target start date: January 27, 2025

Headcount: 1

Qualifications:

At least 5 years of BPO experience in a multi-site, multi-client, BPO environment.

Must have at least 3 years of experience in Report Analytics, SQL, and PowerBI.

Ability to work independently and closely with the assigned campaigns.

Flexible with extending shifts when needed.

Bachelor’s degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, etc.)

Willing to work on hybrid set up at Antipolo City

Job Description:

This role will work directly with both client and internal call center stakeholders to build, customize, generate and analyze reports that leverage a wide range of data sets to better understand the efficacy of marketing initiatives, quality metrics, customer behaviors, and overall KPI attainment.

Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.

Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.

Preference for Lean Six Sigma and COPC-trained or certified

Knowledge of Freshworks, Salesforce, or similar is a plus.

Recruitment Process:

Validation – 3 Assessments – Initial interview – Final interview

To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

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Role

Business/EDP Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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