Business Continuity Senior Manager Jobs in Taguig

Sutherland Global

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1 month ago

Business Continuity Senior Manager Jobs in Taguig

3-5 Year(s)

Manila (Taguig)
(Base Location for WFH)

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Job Description

Key Skills

Business Continuity

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Company Description

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our clients’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Job Description

Business Continuity and Disaster Recovery SME.

Maintain BCP professional certification (DRII and or ISO 22301)

24/7/365 availability for major service disrupting events

Drive the continued maturation of Sutherland’s Business Continuity Program through development and delivery of curricula stressing internationally accepted standards for Business Continuity Management.

Provide written Business Continuity and Disaster Recovery Plans for all SGS global business operations and manage the resulting portfolio of documents in Fusion Risk Management tool to ensure accuracy through incremental refresh in accordance with DRII/ISO 22301/ISO27001/BCI standards.

Maintain and distribute site/regional dashboards relevant to BCM metrics

Conduct quarterly meetings with Sr. Management as to BCP status of accounts under purview

Provide logistical support for Crisis Management Team including coordinating meetings, communications, and documentation of events.

Devise and implement cost-effective business resiliency strategies to ensure survivability of the organization in the event of catastrophic disruption of business operations. Strategy development includes organizational response to disaster at Enterprise, Regional, Site and BOP Levels

Coordinate and conduct on-site Disaster Recovery test exercises to validate SGS’s ability to meet documented recovery objectives.

Conduct Vulnerability Assessments as required (internal and mission critical vendor facilities)

Qualifications

Provide on-site expertise/support to Service Delivery and Business Development for client visits in any/all of SGS’s facilities.

Define, document, implement, and educate staff on processes and procedures for effective Incident Management.

Be on-site and coordinate the communications process during service impacting events globally

Upon request; provide support to TCO to produce all documentation relative to outage events from detection to Root Cause Analysis

Plan, execute, be on-site, document and communicate all major Change Management events for Enterprise Systems including developing impact mitigation strategies per individual client requirements regardless of geographic location

Ad-hoc Project Management

Liaison between IT and SGS management/Client management/Vendor management to communicate status of mitigation strategies developed during Root Cause Analysis documentation process

Collaborate with counterparts in SGS to facilitate a global standard for processes and procedures that are aligned with strategic goals of SGS and meet the requirements of the global client base

Role

Business/EDP Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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