Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

CLIENT SERVICES MANAGER

398 Views 2 weeks ago
Experience 4–10 Year(s)
₱
Salary ₱ 80 – 110K p.m
Location Manila (Pasay City)
85 candidate(s) already applied

Job Description


WE’RE HIRING! - CLIENT SERVICES MANAGER

MOA | Onsite | Night Shift
Up to ₱110K Package
ASAP Start | 1 Headcount

Qualifications:

  • 3+ years as a CS Manager in BPO
  • 1–2 years as a Contact Center/Operations Supervisor
  • Strong leadership and people management skills
  • Good communication and problem-solving skills
  • Knowledge of BPO metrics, QA, and compliance
  • Travel & Hospitality experience is a plus
  • Willing to work on a shifting schedule

Hiring Process:
TA Interview → Ops Interview → Client Interview

Pre-Screening Questions:
• Years of CS Manager experience
• Years of Supervisor experience
• Travel & Hospitality experience?
• Last drawn salary
• Expected salary

Note: Former Teleperformance employees are not eligible for rehire, directly or through third-party agencies.

Interested? Fill out the questionnaire here:
https://myglit.com/lateral/cref/75b2602a7b

Key Skills

23 Skills
Conflict Resolution Customer Service Problem Solving Quality assurance Performance Management Stakeholder Management Employee Engagement people Management Operational Excellence Communication Skills Workforce Management Operations Management BPO Operations Process Improvement client management team leadership customer experience lead Training & Development Expertise Performance Monitoring Reporting & Analysis Good exposure in to escalation management Quality Assurance, SLA Adherence & Compliance Management SLA / KPI Management

Role Specifications

Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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