Collection Associates B2B Accounts Receivable

Gratitude Inc

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23 hours ago

Collection Associates B2B Accounts Receivable

2-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Business to Business (B2B) ERP Account Receivable Very good/Excellent English language communication skills

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Job title: Collection Associate – B2B Accounts Receivable
Experience: 2-5 years
Industry: B2B / SaaS / Technology / Shared Services
Work Setup: Onsite in Aura Taguig
Shift: Night Shift
**

Role Summary:

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute
coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio.

Key Responsibilities:

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.

Required Skills:

• Bachelor's degree in Commerce / Finance / Accounting
• 2-5 years of relevant experience
• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.
• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.

Pre-screening Notes:

B2B Collections years of experience:
Accounts Receivable years of experience:
ERP System/s used:
College Degree finished:
Last Drawn Salary:
Expected Salary:
Able to work onsite in Aura Taguig with a night shift schedule?
Notice period:

Role

Accounts Receivable

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

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Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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