Collections Manager – B2B

WORK SETUP: On-site

LOCATION: Aura, McKinley, Taguig

SHIFT: Night Shift / US Shift

START DATE: September 7, 2026

Role Summary

The Collections Manager – B2B will lead and develop a collections team to achieve cash flow objectives, reduce aging, and drive operational excellence while ensuring a positive customer experience and compliance with established processes.


The role requires flexibility to work US shifts and support global operations.


Key Responsibilities

Lead day-to-day B2B collections operations and manage team performance against KPIs and SLAs


Drive portfolio reviews, aging reduction, and collection effectiveness initiatives


Monitor workflow and ensure timely completion of collection activities and customer follow-ups


Conduct coaching, knowledge-sharing sessions, refresher training, and performance reviews


Mentor team members and support capability development


Handle customer escalations and coordinate with Billing, Disputes, Sales, and Cash Application teams for issue resolution


Perform root-cause analysis and identify opportunities for process improvement and productivity enhancement


Support governance reviews, reporting, and stakeholder management activities


Ensure adherence to operational controls, quality standards, SOPs, and process documentation


Drive continuous improvement initiatives to improve collections performance and operational efficiency


Non-Negotiable Requirements

Bachelor's degree in Commerce, Finance, Accounting, or a related field – required


5–8 years of relevant experience, including manager-level/team management experience – required


Strong experience in B2B Collections and/or Accounts Receivable – required


Experience managing B2B Collections/AR teams – required


Strong exposure to AR processes and Order-to-Cash (O2C) – required


Experience in B2B, SaaS, Technology, or Shared Services environments – required


Proven experience handling customer escalations and cross-functional collaboration – required


Strong people management, analytical, stakeholder management, communication, and leadership skills


Experience supporting US customers and/or global operations is preferred


Knowledge of collections systems and ERP platforms such as NetSuite, SAP, or similar platforms is preferred


Experience with Cash Application and Dispute Management is an advantage


Why Join?

Competitive salary package


Prime Aura, McKinley, Taguig location


Career growth in B2B collections management


Dynamic and supportive team environment