CRM Admin

Gratitude Inc

793 Views

16 hours ago

CRM Admin

1-2 Year(s)

₱ 40 - ₱ 50K p.a

Manila

Job Description

Key Skills

Database Administration

2 candidate(s) have already applied for this Job. Apply now

Sharing with you the additional urgent opening we have for this year.

MarvinPOC

· CRM Admin

· Headcount: 2

· Site: EDSA Greenfield (Currently on a work from home)

· Schedule: Night Shift

· Budget: 40 – 50K

Job Description:

"� Minimum 1 years of Oracle Service Cloud (Oracle Right Now) technical Implementation experience. With working experience in Email, Chat Workspace.

� Good knowledge on functional and technical concepts of Service cloud Connect PHP API, Agent

Browser UI functionality, Customer Portal Framework, SOAP and REST Web Services.

� knowledge in PHP, java script, HTML and CSS.

� Have experience in RightNow Integration with third party apps (Inbound/Outbound).

� Experience in Customer Portal development & Integration (custom widgets and CP pages).

� Good Knowledge in Agent Desktop (Staff Management, Profiles, Navigation Sets, Message Templates etc).

� Experience on Add-ins and Extenstions (.net & BUI).

� Good knowledge on areas like Chat, Custom Objects, Custom fields, Business Rules, Workspace

rules and design.

� Ability to create reports, dashboards, and Surveys.

� Own development responsibility from definition through delivery.

� Ability to work well with overseas clients both individually as well as in a collaborative team,

Excellent communication skills.

They will be required to configure the changes in Oracle as per the client requirement for Chat, Email and Incidents in OSvC.

Desired but not necessary:

� At least 1 implementation completed from start to end.

� Experience with developing .Net add-in or BUI Extension

� CP2 to CP3 framework upgrade.

� OSvC quarterly version upgrades.

� Contribution to customer connect."

Required Skills:

"� Minimum 1 years of Oracle Service Cloud (Oracle Right Now) technical Implementation experience. With working experience in Email, Chat Workspace.

� Good knowledge on functional and technical concepts of Service cloud Connect PHP API, Agent

Browser UI functionality, Customer Portal Framework, SOAP and REST Web Services.

� knowledge in PHP, java script, HTML and CSS.

� Have experience in (Oracle Right Now) Integration with third party apps (Inbound/Outbound).

� Experience in Customer Portal development & Integration (custom widgets and CP pages).

� Good Knowledge in Agent Desktop (Staff Management, Profiles, Navigation Sets, Message Templates etc).

� Experience on Add-ins and Extenstions (.net & BUI).

� Good knowledge on areas like Chat, Custom Objects, Custom fields, Business Rules, Workspace

rules and design.

� Ability to create reports, dashboards, and Surveys.

� Own development responsibility from definition through delivery.

� Ability to work well with overseas clients both individually as well as in a collaborative team,

Excellent communication skills.

They will be required to configure the changes in Oracle as per the client requirement for Chat, Email and Incidents in OSvC.

Desired but not necessary:

� At least 1 implementation completed from start to end.

� Experience with developing .Net add-in or BUI Extension

� CP2 to CP3 framework upgrade.

� OSvC quarterly version upgrades.

� Contribution to customer connect."

Role

NON-BPO

Timings

Night Shift (Home Based)

Industry

NON-BPO

Work Mode

Process

Semi-Voice

Functional Area

NON-BPO

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Farial Haque

Recruiter - Gratitude Inc

NA, bangladesh

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500+ Posts

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