CSR - Concentrix CDO - 6 Months Exp - Apply Now

*Customer Service Representative - Concentrix CDO - 6 Months Exp - Apply Now*

Company: Concentrix

Location: Cagayan de Oro City - Onsite (WFO)

Industry: BPO / Customer Service

Employment Type: Full-time - Onsite

Salary: Competitive Salary Package

Experience: At least 6 Months BPO Experience Required

Concentrix Cagayan de Oro is expanding and urgently hiring customer service representatives. If you have at least 6 months BPO experience, we want you on our team. High school and SHS graduates are welcome to apply.

Responsibilities:

Handle inbound customer inquiries via voice and non-voice support channels

Provide excellent customer support and resolve customer concerns efficiently

Deliver outstanding customer experience with professionalism and empathy

Document customer interactions accurately and follow standard procedures

Achieve performance metrics for quality and customer satisfaction

Qualifications:

At least high school graduate / senior high school graduate

At least 6 months BPO / call center work experience is required

Good to excellent English communication skills

Willing to work onsite in Cagayan de Oro City

Willing to work on shifting / flexible schedules, including weekends and holidays

Customer-oriented with a positive attitude

Benefits:

Competitive salary package

HMO coverage + life insurance + complete benefits package

Paid training and continuous development programs

Clear career growth and internal promotion opportunities

Work with a stable, supportive, and globally recognized BPO company

Government-mandated benefits