CSR - TELCO BILLING SPECIALIST

Gratitude Inc

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18 hours ago

CSR - TELCO BILLING SPECIALIST

0-10 Year(s)

15 - 25 Thousand p.m

Iloilo (City Proper, Jaro, La paz, Lapuz, Mandurriao)

Job Description

Key Skills

Customer Service

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TELCO BILLING SPECIALIST

Role Overview:

You’ll be the go-to person for billing questions. You’ll explain charges, fix billing errors, set up payments, and make sure customers understand their Telco account.

Key Responsibilities:

- Handle inbound calls/chats about bills, payments, adjustments, and plan charges

- Explain billing statements in a simple, patient way

- Process payments, refunds, and credits per company policy

- Troubleshoot billing discrepancies and coordinate with back-office teams

- Ensure accuracy and maintain high CSAT scores

What Makes You a Good Fit:

- Detail-oriented and good with numbers

- Patient, empathetic, and clear when explaining

- Comfortable using billing systems and CRM tools

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QUALIFICATIONS:

- 18 years old and above

- At least K-12 Graduate or Senior High School completer

- Good Communication Skills in English – clear, confident, and easy to understand

- Willing to work onsite in Taguig and on a shifting schedule, including weekends/holidays

- No experience needed – full training will be provided. Bpo experience is a plus

WHAT WE OFFER:

- ₱15,000 – ₱23,000 monthly package depending on experience + account

- HMO on Day 1 + free dependents upon regularization

- Night differential, overtime pay, and incentives

- Paid training and career growth in the BPO industry

- Fun, supportive team culture

One day process, then job Offer!!!

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Gregory George

Recruiter - Gratitude Inc

NA, nigeria

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20 - 25 Thousand p.m

Iloilo, Philippines

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