Customer Relations Services/Security Representative Jobs in Manila

Job Description

The Customer Relations Services Representative supports the CRS Manager in the implementation of the plans and programs of the CRS department in creating a pleasant atmosphere in the mall by ensuring the safety, security, and well-being of the customers, tenants, and employees.

• Supervises security during promotional events.

• Investigates security incident; identifies and recommends appropriate actions for the removal of all potential threats and hazards, which may cause accidents, injury, or loss of life and property of customers, employees, and the company.

• Monitors efficiency level of security personnel by inspecting security posts regularly.

• Conducts guard mounting.

• Coordinates with Mall Operations and mediates complaints raised by customers, tenants, and employees.

• Regularly checks and monitors traffic and parking situation.

• Represents the CRS Manger in any meetings or functions in the absence of the latter.

• Reports violations of SCMC rules and regulations committed by SCMC employees, contractual or agency personnel, and tenants.

• Checks completeness and correctness of guards’ Daily Time Records and ETMS.

• Performs other tasks as directed by the CRS Manager or the Division Head.

Educational Requirements:

• Graduate of any four-year course, protective services and management or equivalent. Licensed/ Registered Criminologist is a plus.

Experience Requirements:

• With at least one to four years’ experience specializing in security, protective services or equivalent;

• Has knowledge in safety and security policies and procedures, investigation, reporting, and customer handling.

Work Location:

Quezon City

Makati

Pasay

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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