Customer service representative

Gratitude Inc

32 Views

28 minutes ago

Customer service representative

0-1 Year(s)

20 - 30 Thousand p.m

Manila (Makati, Taguig)

Job Description

Key Skills

Customer Relations Customer Service customer service analyst Customer oriented

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STOP SCROLLING BPO PEOPLE
NO WFH. ON-SITE ONLY IN TAGUIG/MAKATI.

ROLE OVERVIEW / PURPOSE:
We are hiring Customer Service Representatives for our US TELCO Account. Your purpose is to provide phone support to US customers and resolve their service concerns with care and accuracy.

SALARY & LOCATION:
Pay:Up to ₱25,000 + Night Differential + Performance Based Bonuses
Location: On-site Only | Taguig & Makati
Work Setup:Night shift schedule required

KEY RESPONSIBILITIES & DUTIES:
1. Respond to US customer inquiries via phone in a professional and courteous manner
2. Troubleshoot, resolve, and escalate customer concerns accurately
3. Document all customer interactions correctly
4. Meet quality, attendance, and performance targets
5. Work as a team to deliver excellent customer service

QUALIFICATIONS & SKILLS REQUIRED:
1. 6 months BPO/Call Center experience OR MORE
2. Can speak English. You will communicate with US customers daily
3. Good typing and computer navigation skills
4. Can handle pressure and stay calm with customers
5. Willing to work on-site in Taguig or Makati

EXPERIENCE / CERTIFICATIONS:
-At least 6+ months experience in a BPO/Call Center is required
- No certifications needed. Training will be provided

COMPANY CULTURE & VALUES:
We promote a respectful, professional, and inclusive workplace. We value integrity, teamwork, accountability, and growth. Discrimination of any kind is not tolerated.

APPLY NOW. LIMITED SLOTS FOR TAGUIG/MAKATI CANDIDATES ONLY.

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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