Customer Service Representative – Insurance Account

Locations: Alabang & MOA Pasay, Philippines

Industry: Insurance / BPO
Work Setup: Onsite / Hybrid (account-dependent)
Employment Type: Full-Time
Joining: ASAP

Job Description

We are hiring Customer Service Representatives for multiple Insurance accounts in Alabang and MOA Pasay. We are looking for customer-focused individuals with good communication, problem-solving, and customer service skills to handle insurance-related inquiries, assist policyholders, resolve concerns, and deliver excellent customer experiences.

Candidates with prior BPO voice experience are encouraged to apply. Multiple accounts and work arrangements are available depending on qualifications.

Available Accounts and Salary Packages

1. HAWKEYE – Alabang

• Account: Insurance

• Education: Senior High School to College Graduate

• Experience: Minimum 6 months BPO voice experience

• Salary Package: ₱24,000 + ₱22,000 SOB

• Work Setup: Onsite

• Location: Plaza E Building, Northgate Cyberzone, Filinvest Alabang

• Start Date: ASAP

2. Horizon / Indy / Citrix – MOA Pasay

• Account: Insurance

• Education: Senior High School to College Graduate

• Experience: Minimum 1 year BPO voice experience

• Salary Package: ₱22,500 + ₱22,000 SOB

• Work Setup: Onsite

• Location: One E-Com, MOA Pasay

• Start Date: ASAP

3. Renaissance – MOA Pasay

• Account: Insurance

• Education: Senior High School to College Graduate

• Experience: Minimum 1 year BPO voice experience

• Salary Package: ₱24,000 + ₱22,000 SOB

• Work Setup: Hybrid after 3 months, performance-based

• Location: MOA Pasay

• Start Date: ASAP

4. Citra Reliance – MOA Pasay

• Account: Insurance

• Education: High School Graduate (old curriculum)

• Experience: Minimum 1 year BPO voice experience

• Salary Package: ₱25,000 + ₱22,000 SOB

• Work Setup: Onsite

• Location: One E-Com, MOA Pasay

• Start Date: ASAP

Key Responsibilities

• Handle inbound customer calls and respond to insurance-related inquiries.

• Assist customers with policy information, coverage details, and account concerns.

• Provide accurate information and appropriate solutions to customer issues.

• Address complaints and resolve service-related concerns professionally.

• Maintain accurate documentation of customer interactions.

• Follow established procedures, compliance guidelines, and quality standards.

• Meet customer satisfaction, productivity, and performance targets.

General Qualifications

• Must meet the educational requirements of the selected account.

• At least 6 months or 1 year of BPO voice experience, depending on the account.

• Good English communication skills.

• Strong customer service and problem-solving abilities.

• Willing to work onsite or hybrid, depending on the account.

• Willing to work on shifting schedules.

• Available to start ASAP.

• Willing to participate in the recruitment and assessment process.

Recruitment Process

1. Register using the designated QR code.

2. Complete the initial screening.

3. Qualified applicants will be invited for a walk-in or virtual interview.

4. Walk-in recruitment is available from 10:00 AM to 4:00 PM.

Walk-in Locations:

• MOA Pasay: One E-Com, MOA Pasay City.

• Alabang: Plaza E Building, Northgate Cyberzone, Filinvest Alabang.

Initial Screening Questions

Applicants should be prepared to answer:

1. How many years or months of BPO experience do you have?

2. What is your expected salary?

3. Are you willing to work onsite?

4. Are you willing to attend a walk-in interview for faster processing?

Apply Now! Explore our available Insurance Customer Service opportunities in Alabang and MOA Pasay and take the next step in your BPO career.