Customer Service Representative – Insurance Brokerage Account

Gratitude Inc

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1 day ago

Customer Service Representative – Insurance Brokerage Account

1-2 Year(s)

Manila (Taguig)

Job Description

Key Skills

BPO Recruiter customer service analyst

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Customer Service Representative – Insurance Brokerage Account

Build Your Career in the Insurance Industry!

We are seeking highly motivated and customer-focused professionals to join our growing team as Customer Service Representatives (CSR) for an Insurance Brokerage Account. This is an excellent opportunity for individuals with BPO experience who are looking to expand their expertise in a dynamic and rewarding industry.

If you have strong communication skills, a passion for customer service, and the drive to succeed, we encourage you to apply today!

Job Responsibilities

- Handle customer inquiries regarding insurance products, policies, coverage, and related services.

- Provide accurate information and resolution to customer concerns in a timely and professional manner.

- Assist clients with policy updates, documentation requests, and general account-related concerns.

- Maintain high-quality customer interactions while meeting performance and service standards.

- Ensure compliance with company policies, industry regulations, and data privacy requirements.

- Collaborate with internal teams to deliver exceptional customer experiences.

- Accurately document customer interactions and transactions in company systems.

Qualifications

For CSR Level

College Graduate with at least 12 months of BPO experience; OR

Completed at least 2 years in College with a minimum of 18 months BPO experience

For SME Level

Must meet the qualifications above

Solid Insurance Brokerage background is required

Strong knowledge of insurance processes, customer handling, and industry practices

Compensation & Benefits

Salary Package: Up to ₱35,000 (Maximum Package)

Competitive compensation

Career growth opportunities

Exposure to the insurance and financial services industry

Dynamic and professional work environment

Recruitment Process

1️⃣ Validation (Talkpush & MS Form)

2️⃣ Talkpush Assessment (Exam via Email)

3️⃣ Virtual Interview Invitation (to be sent by the Point of Contact)

Why Join Us?

⭐ Competitive salary package of up to ₱35,000

⭐ Opportunity to work with a reputable Insurance Brokerage Account

⭐ Enhance your customer service and insurance industry expertise

⭐ Professional growth and career development opportunities

Ready to take the next step in your career? Apply now and become part of a team that values excellence, professionalism, and customer satisfaction!

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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