Job title : Customer Service Representative – Telecommunications Account

Location: Cebu

Job Description :

We are hiring Customer Service Representatives for a Telecommunications account!

We are looking for customer-oriented individuals with strong communication and problem-solving skills to assist customers, address inquiries, resolve concerns, and deliver excellent customer service.

Qualifications :

• High School Graduate.

• Minimum 6 months of BPO experience.

• Good communication and customer service skills.

• Strong problem-solving and customer-handling abilities.

Key Responsibilities :

• Handle customer inquiries and provide accurate information.

• Address customer concerns and provide effective solutions.

• Maintain a positive customer experience.

• Follow company policies and service quality standards.

• Meet assigned performance and customer satisfaction targets.

Requirements :

• Willing to work onsite.

• Willing to work on shifting schedules.

• Must meet the educational and work experience requirements.

• Willing to undergo the recruitment and assessment process.