Customer Service Representative – Telecommunications

Job Title: Customer Service Representative

Locations: Pasig and Lipa City, Philippines

Accounts:

• Pasig – Telecommunications

• Lipa City – Media & Entertainment

Job Description:

We are hiring Customer Service Representatives to join our growing team across Telecommunications and Media & Entertainment accounts. The ideal candidates should have good communication skills, a customer-focused approach, and the ability to handle customer inquiries and resolve concerns efficiently.

Key Responsibilities:

• Handle inbound customer calls and respond to customer inquiries.

• Provide accurate information regarding products, services, and account-related concerns.

• Resolve customer complaints and service-related issues professionally.

• Assist customers with troubleshooting and basic problem resolution, wherever required.

• Maintain a high level of customer satisfaction through effective communication.

• Document customer interactions and update information in the system.

• Escalate complex issues to the appropriate department when necessary.

• Follow company policies, quality standards, and process guidelines.

Qualifications & Requirements:

• Minimum 6 months of BPO experience.

• High School Graduate or above.

• Good verbal and written communication skills.

• Strong customer service and problem-solving abilities.

• Ability to handle customer concerns professionally.

• Willing to work onsite and on rotational/shifting schedules.

• Flexible to work in a fast-paced environment.

• Willing to participate in the recruitment and assessment process.