Job Title: Digital Transformation Consultant

Work location: Cybergate Iloilo

Work set up: Onsite and open for relocation

Work shift: Shifting/ Night shift

Salary: up to 195K

Headcount: 1

Interested candidates should forward their CV to tosin@gratitudeindia.com quoting the job position.

Job Description:

• Identification of opportunities followed with project execution to meet the agreed targets with clients.

• LEAN Six Sigma and Digital Transformation Project mentoring.

• Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)

• Market research across best-in-class CX practices, contact center demands, evolving trends etc.

• Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.

• Conduct Lean Six Sigma trainings.

Qualifications:

• 8 to 10 years' experience in the field.

• Open to non BPO relevant experience (night shift)

• System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications).

• Language proficiency (English) - Good/ Excellent.

• Should possess good analytical skills, communication, and negotiation skills.

• Excellent knowledge of Excel, Word, Power point & Minitab.

• Certified Greenbelt/Blackbelt.

• Project management and design thinking practitioner.

• P&C Insurance experience.

• CX Transformation experience.

• Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable.

• Willing to relocate in Iloilo City.

• Flexible with work arrangement - shifting scheduled and 100% work from the office

PRE-SCREENING FORM:

• Are you a certified Greenbelt/Blackbelt?

• How many years of relevant experience do you have in Digital Transformation?

• Do you have experience working in BPO handling the Insurance domain?

• How many years of market research and project management experience do you have?

• Where are you currently residing?

• Are you amenable to working onsite or relocating in Iloilo City, for a shifting work schedule?

• Last drawn salary

• Salary expectation

• This is an urgent hiring, can you start immediately?