DIRECTOR – PROCESS EXCELLENCE
Job Description
WE'RE HIRING: DIRECTOR – PROCESS EXCELLENCE
Location: Manila / Metro Manila
Work Setup: Hybrid
Salary Package: ₱200,000–₱320,000
Shift: Graveyard / Flexible Shifting Schedule
Start Date: ASAP
Openings: 1
Key Qualifications
- Bachelor's in Computer Applications or a postgraduate certificate in Data Science and Business Analysis.
- Certified Lean Six Sigma Black Belt (CSSBB or equivalent) – Mandatory.
- 12–15 years of leadership experience in business analysis roles.
- 12–15 years of experience in business reporting and management within call center, BPO, or customer service industries.
- 8–10 years of data analytics experience.
- Expert proficiency in Microsoft Excel, Word, and PowerPoint.
- Excellent communication, presentation, business writing, process documentation, and training skills.
- Willing to work on a graveyard shift.
Recruitment Process
Validation → Zwayam Profile Creation → HR Interview → Hiring Manager Interview → Onboarding
Ready to lead process excellence? Apply now!
Pre-Screening Questionnaire: https://myglit.com/lateral/cref/3c8b71b33f
Please highlight your Black Belt certification, leadership experience, and data analytics achievements in your latest CV.
Key Skills
24 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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