Director - Process Excellence

Work Setup: Hybrid in Manila
Work Schedule: Flexible to work on a shifting schedule based on business needs (weekends, night shifts, and holidays)
Start Date: ASAP
Headcount: 1

Qualifications

• Bachelor of Computer Applications or Postgraduate Certificate in Data Science and Business Analysis.

• Certified Lean Six Sigma Black Belt (CSSBB or equivalent) is required.

• At least 12–15 years of experience in leadership positions for business analysis roles.

• Minimum of 12–15 years’ working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.

• 8–10 years of data analytics experience required.

• Deep to expert knowledge of Microsoft Excel, MS Word, and MS PowerPoint.

• Excellent written and verbal communication skills, including face-to-face presentations.

• Experience in business writing (process documentation) and providing training based on your documentation.

• Willing to work on the graveyard shift.

Certificates/Credentials

• Lean Six Sigma Black Belt Certification (CSSBB or equivalent).

Recruitment Process

1. Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding