Operations Supervisor – T-Mobile

Gratitude Inc

13 Views

21 hours ago

Operations Supervisor – T-Mobile

0-7 Year(s)

₱ 35 - ₱ 45K p.m

Manila (Makati)

Job Description

Key Skills

Leadership Team Leading telco

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Role Overview

We are seeking an Operations Supervisor to lead and manage a team of customer service representatives for our T-Mobile account. You will drive team performance, ensure quality service delivery, and foster a positive and productive work environment.

Key Responsibilities

Supervise and lead a team of customer service representatives

Monitor team performance and ensure KPIs and SLAs are met

Provide coaching, feedback, and development opportunities to team members

Handle escalations and resolve complex customer issues

Ensure adherence to company policies, procedures, and quality standards

Collaborate with operations management to drive continuous improvement

Prepare and present performance reports

Qualifications

BPO/Telco background and leadership experience – required

At least 6 months of supervisory experience – non-negotiable

Strong understanding of contact center metrics and operations

Excellent communication, coaching, and people management skills

Ability to work in a fast-paced, high-volume environment

Willing to work onsite in Makati with a graveyard schedule

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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