Group Manager Operations
Gratitude IncGroup Manager Operations
Job Description
Key Skills
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Description / Requirements
Position: Group Manager Operations Location: Eastwood - Technoplaza 2 Cyberpark
Salary: 110k-120k
Education: College Graduate
Leadership Experience: at least 2+ years
Experience in Travel Account is Required
Group Manager operations will be responsible for leading a team of 3-4 Operation Managers (Deputy Managers) and 150-200 front line executives. As Group Manager, you are expected to plan strategies as well as execute them, identify problems before they become problems and plan preventive solutions, assess business risks and create mitigation plans – effectively someone who can run the shop without needing much guidance. You need to come up with ways in which to effectively make each employee reach their best potential and ensure that the process goals are met.
College Graduate
· Min 2 years in an operation manager or 1 year as Sr Operation Manager role managing a span of min 40-50 full time
employees
· Min 6 years overall experience in a call center environment
· Travel Industry Experience (preferred)
· Polished delivery: Fluent and comprehension in English with excellent command on verbal and written English, and can hold
conversation with foreign clients
· Command on MS Office tools such as MS Work, MS Excel, etc. and basic internet and web based application skills
· Proficiency in multi system environment
Role
Customer Service Executive -Chat
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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