Hiring for Team Leaders in Pampanga

Sutherland

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1 month ago

Hiring for Team Leaders in Pampanga

1-3 Year(s)

Pampanga (Angeles City)

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Job Description

Key Skills

Team Leader

197 candidate(s) have already applied for this Job. Apply now

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager (Collections Autoloan). We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities

Accomplish weekly deliverables, such as:
- Coaching compliance inclusive of RCAs and action Plans.
- Weekly Audit requirement and call scrubbings
- Team attendance infractions insights thru internal Sutherland attendance tool

Provide ideas that can help the client improve their product, business, processes and/or policies

Present Team Performance to Clients in as needed basis

Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale

Set up accountability discussions on attendance and performance challenges

Report potential red flag on employee retention and partner with Operations Manager on stay interviews

Keep employees in the loop for any internal and external updates

Have Team participate on Site and Program employee engagement activities

Come up with Team level mini engagement activities to hype morale

Our most successful candidates will have:

At least two years of experience as a Team Leader handling Auto Loan/Autofinance collections.

Be able to work in MS Office.

Be able to work in a fast-paced environment.

Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.

Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.

Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Amenable working onsite in Clark.

Employer questions

Your application will include the following questions:

How many years of people management experience do you have?

Have you worked in a call centre before?

How many years' experience do you have in the BPO industry?

Role

Team Leader -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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