HR Employee Services
Job Description
Key Skills
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Designation: Executive
Department: Human Resources (Employee Services)
Location: MAKATI SITE ONLY
Report to: Assistant Manager, Human Resources
Work Set-up: Work From the Office
2-3 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills
Open to Undergraduates
Salary Range: 25k to 32k
ASAP
WORK BRIEF:
This position is responsible for handling all employee services activities relating to headcount reporting for the allocated locations. The role requires being the point of contact for operational activities for HR at the site.
CORE RESPONSIBILITIES
Perform all day-to-day operating tasks required to complete the HRES processes & systems.
Maintain appropriate and necessary reports on headcount, SAP, and ISAM
Ensure completion of required documents from new hires
Maintain complete and accurate timekeeping and payroll records
Respond to employees’ inquiries on timekeeping, payroll, and other related inquiries
Coordinate with vendors, government agencies, etc
Liaise with employees on benefits processing
Coordinate with resigned employees for exit processing
Process full and final settlement
Ability to work on extended hours if required by the payroll cycle or in exceptional circumstances.
Follow all policies and procedures for handling confidential documentation and confidential information
Compliance & Audits - Ensure compliance during HR external and internal audits for the process
Work closely with departments including Operations, HREE, HRTA, Admin, Security, Technology, etc.
Smooth coordination with all the stakeholders to ensure timely and accurate reporting
Ensure that all employees and supervisors are aware of current information and procedural requirements
Holding periodic communication sessions with relevant stakeholders
Provide innovative solutions for concerns/challenges in the process
Other duties as assigned by the supervisor
Essential Knowledge:
Knowledge of statutory requirements
Knowledge of HR facets as required for the role and abreast of law of the land
Qualifications
Essential Skills:
Willingness to work in shifts
Communicate effectively, both orally and in writing.
Flexibility to meet business requirements and fluctuating workload, manage change
Good interpersonal skills to foster a cooperative work environment within the organization
Hardworking and Smart working attitude with openness to feedback and a positive attitude
Active knowledge of using MS Office basic applications like Word, PowerPoint, Excel, Notes, etc.
Can work independently
Can work well with minimum supervision
Scope of Team Management:
NA (None)
MINIMUM QUALIFICATION:
Age: 18 years Completed and Above
Bachelor’s Degree Graduate (4 or 5 years course completed)
Experience in HR facets like Onboarding, statutory requirements, benefits, timekeeping, payroll, HR systems, etc. (BPO experience would be preferred) for at least 2-3 years.
Role
Manager -Customer Service
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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