IT Application Engineer – Physical Security Systems (OnGuard / Genetec Specialty) SME

Location: Makati, Philippines

Work Setup: Hybrid
Work Shift: Night Shift (8:00 PM – 5:00 AM)
Experience: 10+ Years
Salary: ₱128,000 – ₱131,400 per month
Employment Type: Full-time

Job Description

We are looking for an experienced IT Application Engineer specializing in Physical Security Systems, with strong hands-on expertise in Lenel OnGuard and working knowledge of Genetec Security Center. The role involves deploying, upgrading, maintaining, and modernizing enterprise physical security applications while supporting the transition toward an integrated OnGuard and Genetec environment.

Key Responsibilities

• Deploy, upgrade, configure, and maintain Lenel OnGuard and Genetec Security Center applications.

• Support access control, video management, alarm monitoring, visitor management, and badge management systems.

• Manage application servers, databases, services, clients, and third-party integrations.

• Perform system health checks, troubleshooting, log reviews, and root-cause analysis.

• Support system migration, application modernization, and integration activities.

• Maintain technical documentation, architecture diagrams, upgrade procedures, and operational runbooks.

• Collaborate with IT infrastructure, networking, database, cybersecurity, security operations, and vendor teams.

• Ensure system availability, scalability, security compliance, and operational continuity.

Required Technical Skills

Lenel OnGuard

• Strong hands-on experience with Lenel OnGuard architecture, preferably Version 8.2 or later.

• Knowledge of Communication Server, Application Server, SQL Database, OpenAccess API, and DataConduIT.

• Experience configuring access control, cardholders, badge types, access levels, alarm monitoring, and security workflows.

• Troubleshooting application services, access panels, integrations, and database-related issues.

Genetec Security Center

• Knowledge of Genetec Security Center architecture and administration.

• Familiarity with Synergis (Access Control), Omnicast (Video Management), Mission Control, ClearID, and Security Desk.

• Understanding of physical security integrations, incident management, visitor workflows, and video surveillance.

Database & Infrastructure

• Microsoft SQL Server administration, backup, restore, performance optimization, and disaster recovery.

• Windows Server, IIS, Active Directory, service accounts, and certificate management.

• Networking knowledge including TCP/IP, VLANs, DNS, routing, firewalls, and TLS 1.2 or higher.

• Experience with REST APIs, system integrations, and enterprise application support.

Additional Qualifications

• Experience supporting enterprise-level physical security systems across multiple locations.

• Knowledge of cloud or hybrid hosting environments, preferably Azure.

• Lenel Certified Professional (LCP) or Lenel Certified Expert (LCE) certification preferred.

• Genetec Security Center certification or practical hands-on experience is an advantage.

• Strong troubleshooting, technical documentation, stakeholder management, and leadership skills.

Candidate Profile

• 10+ years of relevant experience in IT application engineering, enterprise application administration, or physical security systems.

• Strong hands-on Lenel OnGuard experience is essential.

• Genetec Security Center exposure or implementation experience is highly desirable.

• Must demonstrate relevant enterprise physical security implementation, maintenance, upgrade, or migration project experience.

Pre-Screening Questions

1. What is your highest educational attainment?

2. How many years of relevant IT Application Engineering / Physical Security Systems experience do you have?

3. How many years of hands-on experience do you have with Lenel OnGuard?

4. Do you have experience with Genetec Security Center? Please specify the modules.

5. Briefly describe your relevant project experience with OnGuard / Genetec.

6. What is your current or last drawn salary?

7. What is your expected salary?

8. Are you willing to work on a hybrid setup in Makati with a night shift (8:00 PM – 5:00 AM)?

9. What is your notice period?