Knowledge Management Lead
Gratitude IncKnowledge Management Lead
Job Description
Key Skills
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Position: Knowledge Management Lead
Location: BGC, Taguig or Makati
Work Arrangement: Return-to-office (hybrid set-up)
Shift: Night shift / Shifting schedule
Salary Range: PHP 75,000 – 130,000 (basic)
Experience Level: 5–8 years (relevant field)
Key Requirements (Must-Have):
10–12 years of professional experience in defining, documenting, implementing, and enforcing Knowledge Management processes.
ITIL 4 Foundation certification (or at least ITIL v3 Foundation).
Strong verbal and written communication skills.
Hands-on experience in creating, managing, and maintaining knowledge articles.
Background in identifying, categorising, and ensuring accessibility of updated and approved knowledge content for stakeholders.
Proven stakeholder management and experience with onsite-offshore collaboration.
Good-to-Have:
Service Integration and Management exposure.
Experience using ServiceNow or other ITSM tools.
Other Requirements:
Should be amenable to working onsite in Taguig or Makati.
Stable career history (no frequent short-term job changes).
Role Expectations:
Define, document, implement, and enforce Knowledge Management processes.
Integrate knowledge management tools and processes with related functions.
Periodically review SOPs, metrics, and reports while ensuring process compliance and governance.
Prepare and present reports to senior leadership.
Advantageous Background:
Knowledge Management in ServiceNow, particularly within infrastructure projects in the financial/banking domain.
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Role
Technical Writer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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