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GRATITUDE INC
APAC · AFRICA · U.S.A

Kyriba IT Analyst | Hybrid in Makati (CRITICAL HIRING)

118 Views 3 days ago
Experience 5–7 Year(s)
₱
Salary Confidential
Location Manila (Makati)
27 candidate(s) already applied

Job Description

​JOB OPENING: KYRIBA IT ANALYST


Position Details


- Work Setup: Hybrid – Makati City

- Shift: Mid Shift (3:00 PM – 12:00 AM)

- Required Experience: 5+ Years


Important Note: Prioritize candidates with strong hands-on experience in Kyriba, Treasury Management Systems, and system integrations. Relevant project experience must be clearly highlighted in the latest resume/CV.


Key Responsibilities


1. Application Support & Operations


- Provide Level 2 and Level 3 support for Kyriba and related integrations.

- Monitor application performance, availability, and overall system health.

- Troubleshoot production incidents, conduct Root Cause Analysis (RCA), and implement preventive measures.

- Coordinate issue resolution with vendors, banking partners, and cross-functional teams.

- Support system upgrades, releases, maintenance, and enhancements.

- Maintain technical documentation and support procedures.


2. Integration Management


- Maintain and enhance integrations between Kyriba and enterprise applications.

- Monitor inbound and outbound interfaces, file transfers, and batch processing.

- Troubleshoot integration failures, data synchronization, connectivity, and authentication issues.

- Ensure secure, accurate, and reliable treasury data exchange.

- Support integration design, testing, deployment, and post-implementation activities.

- Collaborate with Infrastructure, Cybersecurity, Architecture, IT Operations, and vendors.

- Support integrations with SAP, Bloomberg, FXall, State Street, banking platforms, and other treasury-related systems.


3. Delivery & Continuous Improvement


- Participate in Agile/SAFe ceremonies, sprint planning, backlog refinement, and release activities.

- Support requirements gathering, solution design, testing, implementation, and deployment.

- Identify automation opportunities and improve operational efficiency.

- Recommend process improvements and technology enhancements.


Required Skills & Qualifications


- Bachelor's degree in IT, Computer Science, Information Systems, Engineering, Finance Technology, or equivalent experience.

- At least 5 years of relevant IT application support experience.

- Experience with Treasury Management Systems, preferably Kyriba.

- Knowledge of ERP platforms such as SAP S/4HANA or SAP ECC.

- Strong experience supporting API, messaging, and file-based integrations.

- Ability to troubleshoot end-to-end application, middleware, network, and vendor-related issues.

- Knowledge of secure file transfer and encryption technologies, including PGP, SSH, digital certificates, and public/private key management.

- Understanding of IT governance, SOX compliance, audit controls, change management, access management, and segregation of duties.

- Experience supporting application testing, upgrades, patches, and technical enhancements.

- Ability to assess the impact of system, integration, and infrastructure changes.


Preferred Skills


- Hands-on Kyriba technical support, integration, and system administration experience.

- Knowledge of Treasury Management and Cash Management processes.

- Experience integrating Kyriba with SAP, Azure, Data & Analytics, and banking platforms.

- Familiarity with Bloomberg, FXall, State Street, and other financial service providers.

- Experience supporting financial reporting and data integration solutions.

- Knowledge of cybersecurity, business continuity, disaster recovery, and operational resilience.


Technical Skills & Expertise


1. DevOps & Release Management


- Release and deployment management.

- Source control and version management.

- Test planning, execution, and validation.

- Environment management and production support.


2. Troubleshooting & Application Support


- Root Cause Analysis (RCA).

- Application and integration monitoring.

- Log analysis and diagnostics.

- Incident and problem management.

- Performance optimization.

- Interface failure resolution.

- End-to-end transaction analysis.


3. Security & Compliance


- Data protection and encryption.

- Banking and treasury security controls.

- Identity and Access Management (IAM).

- SOX, audit, and regulatory compliance.

- Financial systems governance.

- Secure data transmission.


Professional Competencies


- Stakeholder and Vendor Management.

- Cross-Functional Collaboration.

- Strong Communication Skills.

- Analytical and Problem-Solving Skills.

- Critical Thinking.

- Continuous Improvement Mindset.

- Risk Assessment and Mitigation.

- Planning, Prioritization, and Execution.

- Customer and Business Partnership Focus

Key Skills

2 Skills
Critical Thinking BPO Skills

Role Specifications

Role
Appeals Support Specialist
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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