Lead Process Excellence

Qualifications:

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‎• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.

‎• Lean Six Sigma Green Belt certification.

‎• At least 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.

‎• BPO/CPO experience.

‎• Hands-on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.

‎• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.

‎• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.

‎• Experience creating SOPs, process maps, and training materials.

‎• Strong communication skills, with the ability to present findings clearly to cross-functional teams.

‎• Ability to collaborate effectively with Operations, Reporting/MIS, and cross-functional partners.

‎• Strong organizational skills with the ability to manage multiple projects simultaneously.

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‎Desired:

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‎• Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level.

‎• Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams.

‎• Familiarity with data visualization tools (e.g., Power BI, Tableau).

‎• Strong facilitation skills for workshops, huddles, and process reviews.

‎• Ability to influence stakeholders and drive adoption of new processes.

‎• Demonstrated success in sustaining improvements through control plans and standardized documentation.

‎• Experience in business writing, process documentation, and delivering training.

‎• Strong problem-solving skills with the ability to work independently and within a team.

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‎Certificate/Credentials:

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‎• Lean Six Sigma Green Belt Certification

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‎Recruitment Process:

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‎• Validation

‎• HR Interview

‎• Hiring Manager Interview

‎• Onboarding