Leading BPO Urgent ! AML Regulatory Compliance Associate Manager | Onsite/Hybrid in Taguig or Cubao, Quezon City

Gratitude Inc

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2 days ago

Leading BPO Urgent ! AML Regulatory Compliance Associate Manager | Onsite/Hybrid in Taguig or Cubao, Quezon City

5-8 Year(s)

₱ 70 - ₱ 100K p.m

Manila - Taguig, Quezon Calabarzon - Cubao Quezon City

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Job Description

Key Skills

KYC Supervisory Experience people management experience Anti Money Laundering (AML) Client & Stakeholder Management CDD sanctions screening financial crime compliance

7 candidate(s) have already applied for this Job. Apply now

JOB TITLE: AML Regulatory Compliance Associate Manager

WORK SETUP: Onsite/Hybrid in Taguig or Cubao, Quezon City

WORK SHIFT: Shifting

Salary budget: Confidential (Will be discussed during the job offer)

Headcount: 2

SKILLS AND QUALIFICATIONS:

• 5-8 years of relevant KYC/AML experience.

• Minimum 5 years of supervisory or people management experience.

• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.

• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.

• Excellent stakeholder management, communication, and leadership skills.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.

• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.

• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.

• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.

• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Additional Information:

• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role

RECRUITMENT PROCESS:

• Screening with CV Reviewer

• Endorse for Validation and further CV screening through Workday, along with the HRI toolkit, FCV, and CV

• For review with the client

REMINDER: Please do not include the name of the client in all your job postings. Kindly ensure that you upload the latest CVs of your candidates in PDF format with screening notes based on the JD provided.

PRE-SCREENING QUESTIONS:

• How many years of KYC/AML experience do you have?

• Years of supervisory or people management experience

• Rate your knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance, from 1 to 10, 10 being the highest.

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to working on an onsite setup with a night shift schedule in Taguig?

• When are you available to start once hired?

Role

Customer Delivery Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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