Manager, Pre-Sales & Solutions (Service Desk BPO) | Hybrid | Taguig, Philippines

Gratitude Inc

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2 days ago

Manager, Pre-Sales & Solutions (Service Desk BPO) | Hybrid | Taguig, Philippines

3-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Communication Detail oriented Service Desk "bid management" College Graduate pre-sales experience in Service Desk (BPO)

1 candidate(s) have already applied for this Job. Apply now

Manager, Pre-Sales & Solutions (Service Desk BPO) | Hybrid | Taguig, Philippines

Job id: j0526-1473

Location: Taguig, Metro Manila, Philippines (Hybrid)

Work Schedule: Mid Shift

Employment Type: Full-Time

Hiring: 1 Position

Experience Level: Senior Manager / Consulting Manager / Pre-Sales Leader

Drive Winning Bids. Shape Enterprise Service Desk Solutions.

Are you an experienced Pre-Sales Manager with a strong background in BPO Service Desk solutions, bid management, consulting, and P&L ownership?

We're looking for a strategic leader who can own complex enterprise bids, develop winning solution strategies, and collaborate with cross-functional teams to deliver high-value IT Service Desk consulting solutions.

This role combines business development, solution consulting, bid leadership, proposal management, and client engagement for enterprise customers.

What You'll Do

As Manager – Pre-Sales & Solutions, you will lead the complete bid lifecycle while ensuring commercially competitive and technically sound solutions.

Key Responsibilities

• Lead end-to-end pre-sales activities for enterprise Service Desk opportunities.

• Own large and strategic bids from qualification through contract award.

• Develop winning commercial and operational solutions.

• Drive proposal strategy, pricing support, and value proposition development.

• Build high-quality RFP, RFQ, and RFI responses.

• Manage bid governance following Business Engineering Management Framework (BEMF).

• Collaborate with Delivery, Sales, Operations, Solution Architects, and Finance.

• Develop reusable proposal assets, knowledge repositories, best practices, and solution templates.

• Improve bid quality, proposal turnaround time, and win rates.

• Support sales-to-delivery transition after contract award.

• Build and maintain a healthy sales pipeline across new and existing enterprise accounts.

• Participate in industry events, customer presentations, and strategic solution discussions.

• Mentor Solution Architects and contribute to capability development across APAC.

Required Qualifications

Education

Bachelor's Degree required.

Required Experience

Minimum 3 years of Profit & Loss (P&L) management within an IT consulting or BPO consulting organization

Proven experience leading enterprise pre-sales engagements

Strong Bid Management experience

Extensive experience in Service Desk BPO pre-sales

Experience managing large enterprise bids

Experience creating winning proposals

Experience working with cross-functional consulting teams

Strong stakeholder management experience

Executive-level client presentation skills

Strong commercial awareness

Experience with digital transformation initiatives is highly preferred

Understanding of public sector procurement is an advantage

Willing to travel when required

Mandatory Skills

Pre-Sales

Solution Consulting

Bid Management

BPO Service Desk

IT Service Management

Proposal Writing

Business Development

Consulting

Client Engagement

P&L Management

Pipeline Development

Strategic Sales

Executive Presentation

Stakeholder Management

Solution Design

Preferred Certifications

BEMF Training (Business Engineering Management Framework)

ITIL Foundation (Preferred)

PMP (Nice to have)

Ideal Candidate

You are someone who:

Has successfully won enterprise Service Desk opportunities

Can influence executive stakeholders

Understands enterprise outsourcing solutions

Balances commercial and delivery considerations

Thinks strategically while executing operationally

Works well under aggressive bid timelines

Enjoys collaborating across multiple business units

Non-Negotiable Requirements

Applicants must meet ALL of the following:

College graduate

Minimum 3 years managing P&L in a consulting environment

Strong Service Desk BPO pre-sales experience

Large enterprise bid management experience

BEMF Training

Excellent communication skills

Proven proposal writing experience

Stable employment history (no frequent job changes)

Willing to work Hybrid in Taguig

Willing to work Mid Shift

Why Join Us?

Competitive salary package

Hybrid work setup

High-impact enterprise consulting projects

Regional APAC exposure

Leadership role with strategic influence

Opportunity to shape enterprise digital transformation initiatives

Pre-Screening Questions

Please answer the following:

How many years of experience do you have managing Profit & Loss (P&L) in a consulting organization?

How many years of Pre-Sales experience do you have in a BPO Service Desk environment?

How many large enterprise bids have you led from start to finish?

Do you have Business Engineering Management Framework (BEMF) training?

What is your current or most recent monthly salary?

What is your expected monthly salary?

Are you willing to work Hybrid in Taguig on a Mid Shift schedule?

When can you start if selected?

SEO Keywords (for Google Jobs, LinkedIn, Indeed, JobStreet, Foundit, AI search)

Manager Pre-Sales, Pre-Sales Manager, Solutions Manager, Service Desk Manager, IT Service Desk, BPO Service Desk, Bid Manager, Bid Management, Proposal Manager, Solution Consultant, Consulting Manager, Enterprise Sales, IT Consulting, Business Development Manager, Solution Architect, P&L Management, RFP, RFI, RFQ, Hybrid Jobs Philippines, Taguig Jobs, Metro Manila Jobs, APAC Consulting, Enterprise Outsourcing, Digital Transformation, ITSM, ITIL, Executive Consulting, Presales Lead, Technical Sales Manager.

Role

Business Development Manager

Timings

Afternoon Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

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