Maximum benefits customer service healthcare jobs in metro Manila pasig taguig
Gratitude IncMaximum benefits customer service healthcare jobs in metro Manila pasig taguig
Job Description
Key Skills
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Our company is looking for a skilled healthcare customer service representative to join our growing staff. In this role, you will be responsible for answering phone calls from current, past, and prospective customers. You will answer their questions, provide pre-authorization for medical treatment, and provide them with information about co-payments and related inquiries. If a customer calls to complain, it will be your job to resolve that complaint in a manner that leaves them satisfied.
To be successful as a health care customer service representative, you will need to be able to quickly and accurately answer customer questions. This means being able to survey vast amounts of information very quickly without overlooking anything important. You should also have a warm personality and the ability to provide excellent customer service over the phone. We’d love to see your resume if you believe that you have these qualities.
Health Care Customer Service Representative Responsibilities:
Answer customer phone calls and provide them with the information that they request
Resolve customer complaints in a fair manner
Elevate customer concerns to managers and supervisors as needed
Become knowledgeable about our company’s offerings
Provide exceptional customer support in every phone call
Health Care Customer Service Representative Requirements:
High school diploma or equivalent
Previous customer service experience is preferred
1 year healthcare background
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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