Monitoring, Observability and Event Management Architect | Hybrid in Quezon

Gratitude Inc

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3 weeks ago

Monitoring, Observability and Event Management Architect | Hybrid in Quezon

8-13 Year(s)

₱ 100 - ₱ 108K p.m

Quezon Calabarzon

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Job Description

Key Skills

Azure Devops College Graduate Hands-on experience with ServiceNow or similar ticketing tools. Azure fundamentals API Integration

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Description / Requirements

Job Title: Monitoring, Observability and Event Management Architect
Work Setup & Schedule: Hybrid / Night Shift
Salary: PHP 100,000–108,000
Start Date: ASAP
Headcount: 1

Responsibilities

Lead the design and implementation of enterprise monitoring, observability, and event management solutions.
Collaborate with MEMD design leads across various domains, including Event Management, Function Apps, Azure Monitor, AppDynamics, Grafana, ThousandEyes, and other monitoring platforms.
Develop and maintain observability and monitoring standards aligned with enterprise architecture.
Design monitoring services for applications across SaaS, IaaS, and PaaS platforms.
Engage with business units to gather requirements and deliver cost-effective monitoring solutions.
Perform day-to-day solution design activities and plan software and automation upgrades.
Drive innovation through proof-of-concept initiatives and automation strategies.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
Extensive experience integrating alerts into ServiceNow ITOM and implementing ServiceNow ITOM AIOps.
At least 5 years of experience in IT monitoring or related technical roles.
At least 3 years of experience in an IT Architecture role with a deep understanding of monitoring and application performance management.
Strong knowledge of Azure Log Analytics, KQL, Telemetry, APM, Ansible, PowerShell, and Automation.
Experience with Azure services.
Experience with DevOps practices and programming languages such as Python, PowerShell, C#, JavaScript, and SQL.
Knowledge of proactive monitoring using Azure services, telemetry, and synthetic transactions.
Strong understanding of network architecture and security, including WAN/LAN, TCP/IP, and PKI.
Familiarity with ITSM processes and tools (e.g., ServiceNow) and compliance processes.
Proven ability to analyze and resolve complex application and infrastructure issues.
Excellent communication and collaboration skills.
Strong AIOps vision and awareness.

Required Skills

SRE Practices: Observability and Monitoring
ServiceNow ITOM Event Management
JavaScript, Python, PowerShell
Azure Fundamentals
Azure Monitor
Azure Data Lake
Azure Fabric
API Integration
Ansible
.NET and C# Programming
DevOps and Automation Tools
Grafana
Prometheus
AppDynamics
ThousandEyes
Riverbed
Nobl9

Role

Program Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

IT Software/Hardware

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